Refunds

If a tool does not work, does not match how it was described, or is not what you expected, get in touch and say what happened. We would far rather fix it, replace it or refund it than leave you with something you cannot use. Refunds are handled case by case, and being specific about the problem makes it quick.

There is no fixed deadline. If you bought something months ago and it has stopped working, that is still worth raising.

• A file that is corrupt, broken, or will not open.
• A tool that does not do what its product page said it does.
• A duplicate purchase of the same product.
• A purchase you did not make or authorize.

Change of mind on a file that has been downloaded and works as described. Digital files cannot be given back, so this is where the line sits. Every product page has a description, images and often a sample — please use them before buying, and ask us anything you are unsure about. A question before buying is always cheaper than a refund after.

Use the contact form and choose “Refund request”, or email support@billsworkshopcompany.com. Include the email address you bought with and which product it was. We reply within 2 business days.

Refunds go back through Stripe to the original payment method — we cannot send one anywhere else. Once we approve it, Stripe typically takes 5 to 10 business days to show it on your statement, depending on your bank.

A refunded purchase ends your access to that product and its downloads.

If you are considering a chargeback, please contact us first. We can almost always resolve it faster directly, and a dispute freezes the process on both sides while your bank investigates.