Frequently asked questions
The questions we get asked most often. If yours is not here, send us a message and we will reply within 2 business days.
Buying
Do I need an account to buy something?
No. You can check out as a guest with nothing but an email address. An account for that address is created automatically when the payment goes through, so the purchase is already waiting for you the first time you sign in with the same address.
Is my payment information safe?
Payment is handled entirely by Stripe, on their own checkout page. Your card details never reach this site. All we are told is that a payment succeeded and which tool it was for.
Are the free tools really free?
Yes. A tool marked free opens straight away — no payment, no account, no email address.
Downloads and access
How do I get back to something I bought?
Sign in with the email address you bought with and open your account page. Everything you have bought is listed there, with a link to open or download each one.
What if I lose the file I downloaded?
Download it again. There is no limit and no expiry. Your purchase is recorded against your email address permanently, and access is checked at the moment you ask for the file, so it stays available from your account page for as long as the tool is on the site.
I bought without making an account — how do I sign in?
Go to the sign-in page and enter the same email address you used at checkout. We send you a link that signs you in, so there is no password to remember, and the purchase is already attached to that address.
Using the tools
What do I need to run one of the tools?
A web browser, and that is all. The interactive tools are single HTML files that run on your own device — nothing to install, no subscription, and no account needed once you have the file. Printables are PDFs, which open in any browser or PDF reader.
Can I use a tool on my phone or tablet?
Yes — the tools run in a mobile browser as well as on a desktop. Bear in mind that whatever you save is stored on the device you saved it on, so notes made on your phone will not show up on your laptop.
Where is the information I type into a tool stored?
In your own browser, on your own device. It is never sent to us and we cannot see it. The flip side is that it is tied to that one browser: clearing your browsing data for this site will erase it, so export or print anything you want to keep.
Signing in
The sign-in email never arrived. What now?
Check your spam or junk folder first — it comes from noreply@billsworkshopcompany.com. If it is not there, check that you entered the same address you bought with, then request a new link. Older links stop working once a new one is sent, so always open the most recent email.
Licensing
Can I use these with clients or in my own business?
Yes. What you buy is yours to use personally and in your own work or business, including with your own clients, and you can edit it to suit how you work. What you may not do is resell, redistribute or repackage the file itself, or pass it off as your own product. The full terms are on the license page.
Refunds
Can I get a refund?
Digital files cannot be returned once they are downloaded, so there is no automatic refund. That said, if a tool does not work or is not what you expected, get in touch and tell us what happened — we would far rather make it right than leave you with something you cannot use.
Still stuck? Contact us or email support@billsworkshopcompany.com.